Infosys Walkin Drive For Technical Voice Support

Infosys Walkin DriveInfosys Walkin Drive For Technical Voice Support, Further Information Like Vacancies, Education Qualification, Experience Details, Job Location and Job Description. Read and Check the More Details about Walkin Drives For Freshers as give below..

Infosys Walkin Drive For Technical Voice Support

Company Name : Infosys

Designation :  Associate/Senior Associate (Non Technical)

Qualification : Any Graduates.

Experience : 1 to 2 Years

Job Location :  Bangalore

Salary Details : As Per Industry

Job Description:

The Universal Agent is responsible for customers related queries. Provide basic Customer service. Universal Agent is also responsible for providing first class support for non-technical & account management inquiries and escalations coming from business customers.

Experience: Holds a college degree in any stream.

Job Details:
1.Excellent communications skills (Written and spoken)
2.Willing to Work in 24/7 shifts
3.Willing to work for International voice process
4.Any gradate /PG (Freshers 2017 batch with no backlogs)
5.Work location Bangalore

Skills:
1.Strong written and verbal communication skills
2.Good PC skills.
3.Good customer convincing skills
4.Strong analytical skills
5.Excellent time management skills
6.Problem solving and working through ambiguous situations
7.Attention to detail and accuracy
8.Exceptional customer service skills

Core Activities:
1.Receive and resolve inbound customer support queries via a phone queue or web tickets.
2.Handle and resolve customer queries via inbound phone calls, emails or web chat.
3.Provide support on non-technical & account management inquiries
4.Maintain awareness of competitive activity and opportunities for product development
5.Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
6.Utilize other the customer service skills efficiently.
7.Research and resolve customer inquiries for the various products and services .
8.Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
9.Must meet or exceed individual performance goals and metrics focused on providing customer support.

Note:
Kindly Mention “Mumtaz” on top of your resume as reference before submitting during interview;
Kindly carry 1 Govt. ID proof along with your resume

Job Title: Customer Voice Support
Domain: Voice, Customer Service
Shift: Rotational
No. of Positions: Multiple
Company: Infosys BPO Ltd.
Work Location: Bangalore

Apply Mode : Walkin

Company Profile :

Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, India.

Walkin Date : 4th January 2018

Walkin Time : 10:30 AM to 04:00 PM

Interview Mode: Face to Face only

Venue Details :

If interested Kindly walk-in to the below mentioned address.

Infosys BPO, #27
J.P.Nagar 3rd Phase,
Bannerghatta Road
Bangalore
(Landmark :Near Jayadeva Heart Hospital )

Contact Person: Mumtaz

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