ICICI Lombard Walkin Drive For Freshers, Further Information Like Vacancies, Education Qualification, Experience Details, Job Location and Job Description. Read and Check the More Details about Walkin Drives For Freshers as give below..
ICICI Lombard Walkin Drive For Freshers
Company Name : ICICI Lombard General Insurance Company Limited
Designation : Customer Service Voice Process
Qualification : MBA / Any Graduate / PG
Experience : 0 to 5 Years
Job Location : Navi Mumbai
Salary Details : Rs 1,75,000 – 2,50,000 P.A.
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities :
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Education Requirements/ Skills :
1. Any Graduate / MBA / PG
2. Typing speed of 30 to 40 wpm
3. Minimum 1-3 years of relevant experience of domestic/international BPO
4. Strong interpersonal, problem-solving skills and verbal and written communication skills
5. Strong computer knowledge and technical skills
Apply Mode : Walkin
Walkin Date : 3rd to 7th April 2018
Walkin Time : 10:00 AM
Venue Details :
If interested Kindly walk-in to the below mentioned address.
ICICI Lombard GIC LTD,
13th Floor Vishwaroop It Park,
Sector 30,Behind Raghuleela Mall Next to Vashi Railway Station, Navi-Mumbai.