Dell Walkin Drive For Freshers

Dell Walkin DriveDell Walkin Drive For Freshers, Further Information Like Vacancies, Qualification, Experience Details, Job Location and Job Description. Read and Check the More Details about Walkin Drives For Freshers as give below..

Dell Walkin Drive For Freshers

Company Name :  Dell International Services India Private Limited

Designation :  Associate/Senior Associate (Technical)

Qualification :  Any Graduate

Experience : 0 to 3 Years

Job Location :  Gurgaon

Salary Details :  As Per Industry

Job Description:

Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Title Sr. Associate, Client Tech Support

Role Overview:
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for EWS, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements:

  • 0 to 3 years of relevant work experience required.
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Preferences:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification

***Please carry a Govt ID proof for Dell Walkin

Apply Mode : Walkin

Company Profile :

Dell Inc. (stylized as DELL) was a multinational computer technology company based in Round Rock, Texas and, along with Dell EMC, is a subsidiary of Dell Technologies, one of the largest technology companies in the world with 138,000 employees. Dell manufactured, sold, repaired, and supported personal computers (PCs), servers, data storage devices, network switches, computer software, computer peripherals, high-definition televisions, cameras, printers, and electronics built by other manufacturers. The company was known for its innovations in supply chain management and e-commerce, particularly its direct-sales model and its “build-to-order” or “configure to order” approach to manufacturing—delivering individual PCs configured to customer specifications.

Walkin Date : 12th Jan 2018

Walkin Time : 12:00 PM to 03:00 PM

Venue Details :

Interested Candidate can come for Below Address

Dell International Services,
Vipul tech Square,
Opp Central Park,
Sector Road,
Sector-43,
Gurgaon – 122002.

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