ACT Walkin Drive For Freshers

ACT WalkinACT Walkin Drive For Freshers, Further Information Like Vacancies, Education Qualification, Experience Details, Job Location and Job Description. Read and Check the More Details about Walkin Drives For Freshers as give below..

ACT Walkin Drive For Freshers

Company Name :  Atria Convergence Technologies Pvt Ltd (ACT)

Designation :  Customer Support Engineer/Technician

Qualification :  Any Graduate/ Diploma

Experience : 0 to 5 Years

Job Location :  Hyderabad

Salary Details :  As Per Industry

Job Description:

Purpose of the Role
Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description
1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that BONU?s and BONT?s (Switches) in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through SMS/ mails and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. Avoid Churn of customers through better service within the SLA or Commitment
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Bike is mandatory.

Any fresher with networking skills are eligible.

Btech qualification is strictly not considered.

Apply Mode : Walkin

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Company Profile :

Atria Convergence Technologies Pvt. Ltd., branded as ACT, is an Indian telecommunications company headquartered in Bengaluru, Karnataka. ACT offers fiber to the home services under the brand name “ACT Fibernet” and digital television services under the “ACT Digital” brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Delhi, and Tamil Nadu.

ACT was the twelfth largest internet service provider in India as of March 2016 As on 30th June 2017, ACT was the third largest wired broadband service provider in India with over 1.22 million subscribers.

Walkin Date : 8th & 9th Feb 2018

Walkin Time : 1:00 PM

Venue Details :

#8-2-618/1/2,
Road No 11 ACT (Learning and Development) center),
Near CARE outpatient chambers,
Opp Blue moon cafe,
Banjara Hills, Hyderabad

If interested Kindly walk-in to the mentioned address

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